Privacy Policy

Effective Date: 20^th January 2025

Pavilion Festival are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website pavilionfestival.com, purchase tickets, or engage with us. By using our website and services, you consent to the practices described in this Privacy Policy.

This policy is in line with the UK’s Data Protection Act 2018 and UK GDPR, and applies to all customers and users in Scotland, the rest of the UK, and internationally.

1. Information We Collect

We collect several types of personal information in order to provide and improve our services, as well as to communicate effectively with our customers. The types of data we may collect include:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth, and other similar information.
• Payment Details: Payment method and transaction information, such as credit/debit card details or PayPal information, to process ticket purchases and other transactions.
• Usage Data: Information about how you access and interact with our website, such as IP address, device type, browser type, browsing patterns, and other diagnostic data (collected through cookies and similar technologies).
• Marketing Preferences: Information about how you interact with our promotional communications, including emails, advertisements, and offers.

2. How We Use Your Information

We use the personal data we collect for a variety of purposes, including but not limited to:

• Providing Services: To process ticket purchases, handle event registrations, and provide customer support.
• Improving Our Website: To improve and personalize your user experience, enhance website functionality, and troubleshoot technical issues.
• Marketing and Communication: To send you promotional emails, newsletters, festival updates, and other marketing communications that may be of interest to you. We will only send these if you have opted-in to receive such content. You can opt-out at any time.
• Legal Compliance: To comply with legal obligations, including responding to inquiries from law enforcement or regulatory bodies.

3. Marketing Communications

By providing us with your contact details, you may receive marketing communications, including information about upcoming festivals, ticket sales, and special offers.

You can manage your communication preferences or opt-out of marketing emails by:

• Clicking on the “unsubscribe” link in any marketing email you receive.
• Contacting us directly at info@pavilionfestival.com

We will never share your email address with third parties for marketing purposes without your explicit consent.

4. Cookies and Similar Technologies

Our website uses cookies, web beacons, and other tracking technologies to enhance your user experience and collect data about your activity on our website. These technologies help us:

• Analyse website traffic and usage patterns.
• Offer personalised content and ads.
• Monitor the performance of our website.

You can manage or disable cookies through your browser settings. However, please note that some features of our website may not function properly if cookies are disabled.

5. Data Sharing and Third Parties

We do not sell or rent your personal information to third parties. However, we may share your personal data with the following types of third parties:

• Service Providers: We may share your information with trusted third-party vendors who assist us in running our website and business, such as payment processors, email service providers, and marketing platforms.
• Legal and Regulatory Authorities: If required by law or to protect our rights, we may disclose your personal information to law enforcement or regulatory authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

All third parties with whom we share your data are required to comply with appropriate data protection and security standards.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under UK law, you have several rights regarding your personal data, including:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can ask us to correct any inaccurate or incomplete information.
• Erasure: You can request the deletion of your personal data under certain circumstances.
• Restriction of Processing: You can ask us to restrict how we use your data.
• Data Portability: You can request a transfer of your data to another service provider, where applicable.
• Object to Processing: You can object to the processing of your personal data for certain purposes, such as direct marketing.

If you wish to exercise any of these rights, please contact us at info@pavilionfestival.com .We will respond to your request within one month, or within the timeframes specified by law.

8. International Transfers

If you are located outside the UK, please be aware that your personal data may be transferred to and processed in the UK or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

Where required by law, we will ensure that appropriate safeguards are in place to protect your data when transferred internationally.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will indicate the effective date of the revised policy. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Pavilon Festival

Email info@pavilionfestival.com